Account Manager
Hamilton, NJ
Full Time
Inside Sales
Mid Level
The Account Manager’s primary responsibility is to manage Clients and their business with our client. As a part of this management, they are responsible for providing a business point of contact for the client. They report to the Sales Manager. Account Managers will ensure company policy and procedures are followed and maintained.
Responsibilities:
Knowledge, Skills, and Abilities:
Responsibilities:
- Client Retention and Client Satisfaction
- The trusted advisor to the client about all business IT needs and the client advocate
- Manages our relationship with assigned clients and to that end, prepares for QBRs, lead QBRs, and ensures all action items generated from QBRs are logged in the PSA, assigned, and followed up on
- Works with the Service Manager in the assignment of technical follow up items
- Considers each client, make recommendations, document recommendations in QBR platform, and present these for budget approval
- Be alert to areas of opportunity for each client
- Works effectively with the Project Coordinator and makes themselves available when needed
- Preparation of proposals and acceptance of orders from clients
- Procurement of product and software
- Maintain proper margin on products ordered
- Ensure orders are completed in a timely and accurate manner 100% of the time
- Create/review monthly billing reports to ensure clients are being billed correctly
Knowledge, Skills, and Abilities:
- Sales background preferred
- Drive to keep up on current and future technologies on a broad level
- Preferred business experience and acumen
- Ability to quickly learn new technologies
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
- Skill in preparing written communications and materials
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